Watch our YouTube Tutorial by clicking here.

The Hub Air has two indicator lights: blue for Zigbee functionality and red for Wi-Fi functionality. These lights also serve as indicators during the pairing process, letting the user know if the Hub Air is in pairing mode.

In EZ pairing mode, the blue light should be solid and the red light should be blinking quickly. In AP pairing mode, the blue light should still be solid but the red light should be blinking slowly.

Once successfully paired, only the red light will remain on without blinking. When the Hub Air is searching for Zigbee products, the blue light will start blinking to indicate that the search has begun.

Up to 50 smart devices.

If the LED status light on your Near smart switch does not light up after installation. The smart switch is not receiving power. 

Troubleshooting Steps

1. At the DB, turn off the MCB that supplies power to the switch. (Typically the 10A or the 20A one) 
   
2. Ensure all wiring is connected as instructed. Gently tug on each connection to make sure they are secured firmly with the terminal screws.
   
3. Double check that your load and live wires are correctly installed at their respective terminals. At the DB, turn on the MCB to test if this change helped. If it still doesn't work, turn off the power to the switch again.
   
4. Reinstall your old switch to check if it works properly. Turn on power to the switch, then test it.

No, Near smart switches are one-way, single-poled.

At this point in time, Near Smart Switches can only replace a switch that is the only switch that controls the fixture. It cannot be used as a multi-way switch.

Examples:

A switch that turns on/off the light in a room. There are no other switches that can also turn that light on or off. If you have no neutral wiring, then this switch is compatible.

A switch that turns on/off the light from the bottom of a staircase. There's another switch at the top of the stairs that can also turn that light on or off. This switch is not compatible.

Your switch turns on/off the lights from a panel at the entrance of a room. On the other side of the room, there is another panel that can also turn the lights on/off. This switch is not compatible.

Watch our YouTube Tutorial by clicking here.

Bright blue light: The Near Touch Zigbee Switch is Powered & Connected.

Flashing red light: The Near Touch Zigbee Switch is in pairing mode.

Dim blue light: The Near Touch Zigbee Switch is in "off" mode. 

No light: There is no electricity entering into the switch.

Yes, you will need a Near Zigbee Hub in order to control your Near Zigbee smart switches wirelessly via the Near App & other integration services like Google Assistant. 

However, you do not require a Near Zigbee Hub if you are using the Wi-Fi Smart heater switch. All you need is a 2.4GHz Wi-Fi network, active internet and a smartphone to use it. 

12 smart scenes.
3 per button making a total of 12 smart scenes.

CR2032 3V Battery

Up to 1 year.

To effectively automate your Zigbee motion sensor, utilize the "When device status changes" feature on the "Create Scene" page of the Near app.

While setting up, we recommend using only the "PIR state" function as it is more reliable than the "PIR - min without movement" function.

There may also be installation issues that could affect the automation.

• Upon successful pairing, the Zigbee motion sensor will enter a 5-minute testing phase where every single motion will be picked up as indicated by the red light.
  
  
• Then, after each infrared status is detected, the motion sensor will have a 60-second "cooldown" period. This means that once it detects your movement, it will wait for 60 seconds before checking for any further movements.
  
  
• If you are using the motion sensor in the toilet, your movements in the shower may not be picked up as the signal may be obstructed by glass.  
  
  
• Your motion sensor may be placed too far from the Zigbee Hub.
  
  
• Your motion sensor may be placed at a location where movements are toward it instead of across it. PIR motion sensors work best when movements are horizontal
  
  
• If your motion sensor is being placed at a busy spot such as the corridor, battery may drain faster. In this case, you may consider replacing the battery to see if it will return to working condition.
  
  
• Your motion sensor may be faulty. Please reach out to our support team for assistance.

There are many reasons for this issue, we have compiled a list of possible answers for your reference below.

• Upon successful pairing, the Zigbee motion sensor will enter a 5-minute testing phase where every single motion will be picked up as indicated by the red light. 
  
  
• Then, after each infrared status is detected, the motion sensor will have a 60-second "cooldown" period. This means that once it detects your movement, it will wait for 60 seconds before checking for any further movements.
  
  
• If your motion sensor is being placed at a busy spot such as the corridor, battery may drain faster. In this case, you may consider replacing the battery to see if it will return to working condition.
  
  
• Your motion sensor may be placed too far from the Zigbee Hub. 
  
  
• Your motion sensor may be placed at a location where movements are toward it instead of across it. PIR motion sensors work best when movements are horizontal. 
  
  
• If you are using the motion sensor in the toilet, your movements in the shower may not be picked up as the signal may be obstructed by glass. 
  
  
• Your motion sensor may be faulty. Please reach out to our support team for assistance. 

No.

The Zigbee Motion Sensor is powered by a CR123A battery. 

Watch our YouTube Tutorial by clicking here.

The Near smart remote will only register one air-con brand per space. If you own two or more air-cons of the same brand, you will only be able to add one. When you command the Near smart remote to turn them on, it will either turn a random one on or both at the same time. 

No.

We do not provide installation services.

≥200mm.

Yes. 

The Near HomeKit hub can connect with Near Zigbee products using the Near app. However, this compatibility does not grant access to the Apple Home app.

Yes. 

Our HomeKit Hub should be compatible with your Wi-Fi 6 router, as it connects directly to the router via a LAN cable. It has been extensively tested on the default Singtel Wi-Fi 6 mesh router and is guaranteed to work optimally.

No. 

The ethernet cable is required in order for the Hub to work. The use of an ethernet cable also helps to enhance the Hub's networking stability. 

Up to 100 Devices.

Note: This figure is a rough estimate provided by Tuya.

Not all Near Zigbee products can be added to the Apple Home App. 

List of all compatible products:

Lighting

1. The Ultra-Slim Zigbee Downlight (Buy Here)
2. The Module Downlight (Buy Here)
3. The GU10 (Buy Here) 
4. The Magnetic System (Buy Here) 
   

Others

1. X & A Series Smart Mechanical Switches (Buy Here)
2. Zigbee PIR Motion Sensor (Buy Here)

Yes.

Unfortunately, the only method to migrate all your existing Zigbee Near devices over to the HomeKit hub is by "re-pairing".

Yes, only if

You have already installed either one or more of these Apple Products at home:

1. Apple HomePod
2. Apple HomePod Mini
3. Apple TV
4. Apple iPad (Must remain in your home)

For further reading, click on this link!
Set up your HomePod, HomePod mini, Apple TV, or iPad as a home hub

Yes

The Near Zigbee Motion Sensor can be used to automate Near smart lights within the Home App. E.g. When no motion is detected, Near smart light turns off. 

Watch our YouTube Tutorial by clicking here.

Default Method (EZ Mode):

Step 1: Power on the Near smart plug. 
Step 2: Turn the switch on the main socket outlet (On-Off) 3 times.
Step 3: The blue light on the smart plug's button should be flashing rapidly (x2 times per second) and it is ready to be paired.

AP Mode:

Step 1: Power on the Near smart plug. Turn it OFF after 10 seconds.
Step 2: Turn the switch on the main socket outlet (On-Off) 3 times.
Step 3: When the Near smart plug is flashing rapidly (x2 times per second), proceed to the next step.
Step 4: Operate again: (Turn ON - Turn OFF) and repeat 3 times.
Step 5: Once the light is slowly flashing, your device is now ready to be paired in AP Mode.

Yes. 

It also works with "Hey Siri" if you create a smart scene (i.e. "Tap-to-Run" function). 

You can also choose to change the name of the Near smart plug and ask Google Assistant / Alexa to control your Near smart plug's new name. For example: change Near smart plug name to "Table Lamp" then say: Hey Google, "Turn table lamp off".

For video guides, click here:
Amazon Alexa
Google Assistant 

Yes. 
Not only that, the Near Smart Plug will also remember the last setting it was before the power outage. 

The Near Smart Plug works on a UK type, 3 pin, 13A, 220-240V electrical switch socket outlet. 

The technical maximum electrical output is 16A but we recommend not exceeding 13A. 

Yes.
The Near Smart Plug was designed to be compact so it doesn’t block the second outlet and the on/off switch.

No. 
No, the Near Smart Plug can only turn on and off the power of a device that is plugged into it.

No.
The Near smart plug is IP20 rated, only for indoor use.

Yes.
Even without Wi-Fi, the device remains functional. Remote control of the smart plug via the Near app won't be possible, but its manual operation is still accessible through the physical on/off button located on the left side of the Near smart plug.

Watch our YouTube Tutorial by clicking here.

Up to 25 days.
32GB MicroSD card gets you between 4 to 8 days.
64GB MicroSD card gets you between 9 to 12 days.
128GB MicroSD card gets you between 18 to 25 days. 

Pan-Tilt-Zoom Camera.
The Near smart camera is a PTZ camera, it is capable of remote directional and zoom control. 

• 355° horizontal coverage 
• 85° vertical coverage
• 5x manual zoom

Yes.
Near smart camera works with Google Assistant and Amazon Alexa. Just say: "Okay Google, Show me Camera"

As Near is an official partner of Tuya, our app provides the option for users to subscribe to secured cloud storage. All payments will be made to Tuya.inc directly and Near does not receive any income from this subscription service. 

Pricing: 
USD4.49 - 14 days storage for a month
USD9.99 - 30 days storage for a month
USD44.99 - 14 days storage for a year
USD99.99 - 30 days storage for a year

Yes. 
Just hit the playback button on the product page. 

Yes.